
Boosting business resilience to keep moving forward means optimizing customer service, working in concert rather than in siloes.With this mind set, enterprises must build in
the necessary operational resiliency to survive this new reality. The COVID-19
pandemic has showcased the value digital transformation and organizations
should use this time to accelerate the transition.
“Digital-first†strategy
Digital Onboarding helps
enterprises with opening new accounts or new connections, thus building a true
digital experience for their customers. Right at the comfort of their homes and
in compliance with Know Your Customer (KYC), one can verify customer ID and
authenticate other transactions and/or engagements.
Self-help strategy with interactive
videos that will take the customer through the tour of his bill or policy, allowing
him to chat with intelligent chatbots, register any feedback, all within the
short video. With increased consumer engagement across mobile applications,
enterprises have an opportunity to deliver great user experience.
Seamless multichannel
integration with social media for customer service is a great way to connect to
customers. Integration on chat apps like Whatsapp can provide quick answers to
customer queries with chatbots that interact and help organize customer inquiries
while reducing calls to the contact center.
Covid-19 is a call for , an opportunity for enterprises to embrace a new digital reality where Data and analytics are more important than ever and digitalization has found a new meaning. To learn how Intense Technologies can help make your b""
Author Signature :
Intense Technologies offers solutions that help enterprises move forward in these challenging times. Bring in new customers with digital onboarding, right at their doorstep with our onboarding solution or engage your customers with personalized communications through email, mobile app, virtual assistant, interactive videos and more. While employees are safely working from home, we help enterprises empower their customers with self-help and interactive digital communications.

In10stech technology
Director Mr. Pavan Kumar Pulavarty is a Post-Graduate in Business Administration, CPA, ACA and has an experience of over 20 years in Financial Management, Accounting, Financial Systems and Informatio..
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