Boosting business resilience to keep moving forward means optimizing customer service, working in concert rather than in siloes.With this mind set, enterprises must build in the necessary operational resiliency to survive this new reality. The COVID-19 pandemic has showcased the value digital transformation and organizations should use this time to accelerate the transition.

 “Digital-first” strategy 

Digital Onboarding helps enterprises with opening new accounts or new connections, thus building a true digital experience for their customers. Right at the comfort of their homes and in compliance with Know Your Customer (KYC), one can verify customer ID and authenticate other transactions and/or engagements.

Self-help strategy with interactive videos that will take the customer through the tour of his bill or policy, allowing him to chat with intelligent chatbots, register any feedback, all within the short video. With increased consumer engagement across mobile applications, enterprises have an opportunity to deliver great user experience.

Seamless multichannel integration with social media for customer service is a great way to connect to customers. Integration on chat apps like Whatsapp can provide quick answers to customer queries with chatbots that interact and help organize customer inquiries while reducing calls to the contact center.

Covid-19 is a call for , an opportunity for enterprises to embrace a new digital reality where Data and analytics are more important than ever and digitalization has found a new meaning. To learn how Intense Technologies can help make your b""