CRM with Microsoft Dynamics 365

   2020-09-16       12        Technology
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When you are ready to take charge of your CRM, get in contact with Charter Global to find out how Microsoft Dynamics 365 can benefit your business.

CRM, or Customer Relationship Management, is important for any business. CRM systems like Microsoft Dynamics 365 are a way for company leaders to better analyze, track, and manage customer information and trends to give a higher quality experience for the end-user. Being able to use a CRM system allows for more sales opportunities, sharpened analytics on the behaviors of prospects, and improved customer service as a whole. 

 

Utilizing a quality  allows employees to be more efficient in their jobs and can provide higher quality services to customers directly when needed. With trends and large amounts of data for employees to fall back on, they can feel much more confident when selling new products to customers as well.

 

 provides a slew of applications for CRM that are all easily integrated. Sales, customer service, market insights, customer service insights, marketing, field service, and sales insights are all applications provided under the Dynamics 365 umbrella. 

 

Here are some of the most important applications within Microsoft Dynamics 365:

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