Alert Operations Management Solution (AOMS) is a rapidly growing Information Technology Service Management (ITMS) application that provides a robust, industry-proven system to manage alert events. AOMS provides the functionality to manage all types of alerts, which include email, web portal events, mobile alerts, conference calls and real time feeds. The system has been designed as a cloud computing solution, delivering unparalleled flexibility and cost saving. Alert Management Service (AMSS), which is built on top of AOMS, can be used to monitor all types of alerts from any location in the world at the same time. AMSS also provides a single point of access for the development and deployment of customized web solutions. These web applications deliver highly efficient business intelligence and analytics, real-time data capture and distribution, easy access to historical data, real-time security threat management and social media management.

AOMS is delivered via an online portal that is accessible from any internet connection. A unique feature of AOMS is the ability to view and change the configuration and behavior of the security information and event management system, while being able to connect to it through any browser. The portal, which can be accessed using any browser, contains the latest security information and event data, along with custom policies and templates that can be changed, created or modified, whenever required. It also contains rich web analytics that provide insights into the security policies that are currently in place. This provides immediate and effective visibility into how changes are impacting the company. The portal also facilitates connection to external systems and application servers for data capture, distribution and analysis.

AOMS can benefit the following areas of the enterprise. It can reduce costs due to its ability to automate the generation, collection and storage of security information and event triggers. This enables the creation of flexible security policies that meet the diverse needs of the organization. It also reduces the time consumed by IT personnel in manually entering and managing security information and events. These activities can be reduced by reducing the number of authorized users and roles for access authorization.

AOMS can also generate alerts based on a wide range of predefined security requirements. These alerts are designed to respond to a variety of security threats, including potential threat from outsiders, internal threats as well as threats that come from within the organization. Once the threat assessment has been completed, the alert can be created and distributed to relevant personnel for immediate action. Depending upon the level of threat the user will be authorized to take. Alerts are customizable and can be configured to send different types of alerts to different users.

Alert operations management solutions are made available to businesses that have an existing infrastructure that requires configuration of security policies. These policies may have been developed based on information obtained in the CRM, or Customer Relationship Management. AOMS can further simplify operations by generating alerts when the security policies are not properly enforced. It is designed to help companies manage their security better by collecting and analyzing appropriate security information. The policies can also be used for determining what actions should be taken in response to security issues.