PMI Aims to Improve Customer Service with Alexa Skills
is a global organization committed to providing a standard learning platform in various functional spectrums like Project Management and Business Analysis. PMI® continuously strives to connect professionals with the means to improve and grow in their career with certifications, researches, and seminars. Especially known for its advancements in the Project management field, PMI® governs certifications like PMP®, CAPM®, PMI-ACP®, PgMP®, etc.
PMI® has been experimenting and taking multiple steps lately to add value to the certification life cycle. What started as an attempt to make certification examinations convenient has evolved into a project to improve the whole certification process. In the latest advancement, PMI® has announced the launch of Alexa Skills, an Amazon AI-Powered Voice Service that aims to make it easier for the customers to get their questions answered.
Earlier in the year, , increasing the number of tests centers to 5000. PMI® had also introduced a . While the earlier attempts were designed to improve the examination experience alone, the launch of Alexa skills will enhance the overall process of customer registration.
The new Alexa Skills is said to provide a range of services ranging from providing answers to Frequently Asked Questions, attending to request for information of services, membership costs renewals and benefits to providing requirement needs for PMI® associated certifications.
Mr. Sunil Prashara, President and CEO of the Project Management Institute commented that PMI® is committed to exploring the advancements in AI and voice technology to provide a robust s"
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