Benefits of Integration of CRM With Cloud Telephony(VoIP)

   2021-07-08       8        Business
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Integration of CRM system with Cloud Telephony(VoIP) services will enhance your efficiency and coordination.

CRM with an inbuilt cloud phone system will help to connect with your customer base through CRM. It simplifies tasks for your team by merging two systems and saves the hassle of juggling between the systems. 

In this article, we will dive deep into what is CRM with inbuilt Cloud Telephone(VoIP) and its benefits.
   

What is a CRM with Inbuilt Cloud Telephony(VoIP)?   

The best CRM software solutions are a powerful tool to improve your customer experience. A CRM with inbuilt cloud telephony lets you call and manage customer information in a single interface. It is the most effective way to retain customers and improves your productivity.

Features of CRM with Inbuilt Cloud Telephony:   

Any business must implement the best CRM software with cloud telephony to improve every aspect of your business. Following are the key features that will help your business to be prominent.

  • Welcome greetings:
    An interactive voice response system (IVR) plays a prerecorded welcome greeting for your customer. You can personalize the greeting to make your customer feel valued.Additionally, the IVR message should include your business hours to inform your customers about the availability of the team.

  • Call recording and forwarding:  
    The interactive voice response system will identify the reason; for the incoming call and forward it to the right department. The core feature of cloud telephony services is to record the calls for quality and training purposes. The recording of calls will avoid legal implications and make your team more aware.

  • Self-help IVR:
    Self-help IVR will be like a virtual assistant to the customer queries. It is an efficient way to reduce the burden on your teams and make your business sound professional.

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Rajesh Shirsagar

Howdy, I’m Rajesh. I’m a Software Strategist & Digital Marketing Specialist living in India. I am a fan of yoga, fitness, and arts. I’m also interested in photography and travel...


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