Top 5 Reason Why call are abondoned

   2022-11-25       3        Business
One standard KPI for customer support is abandoned call rate, which is crucial to understanding how well your operators and the system can manage voice interactions.

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Mattsen Kumar

MattsenKumar (MK) is the creation of contact center veterans Mike Mattsen and Aarati Kumar, who have a collective experience of over 40 years. Their vast knowledge and leadership in the Indian market,..


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