Critical Steps to Improve Call Abandonment Rate

   2022-11-25       2        Services
One of the crucial call center metrics to determine the effectiveness of your call center is the Call Abandonment Rate.

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Mattsen Kumar

MattsenKumar (MK) is the creation of contact center veterans Mike Mattsen and Aarati Kumar, who have a collective experience of over 40 years. Their vast knowledge and leadership in the Indian market,..


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